Privacy Policy - Enfield Man And Van

This Privacy Policy explains how Enfield Man And Van collects, uses, stores, shares, and protects personal data in connection with the services we provide. It applies to all Enfield Man And Van customers in the area, including prospective customers, booking enquirers, service recipients, and other individuals whose data we process in the course of delivering our moving and transport services.

We are committed to handling personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We aim to process data fairly, lawfully, transparently, and securely, and only for purposes that are relevant to the services we provide.

1. Who this policy applies to

This policy applies to individuals who use, request, or otherwise interact with Enfield Man And Van services. This includes people who:

request quotes or make enquiries;
book or receive moving, loading, unloading, transport, or related services;
communicate with us by phone, email, text, or online forms;
are named on a booking or move;
are employees, representatives, or third parties connected to a booking.

By using our services, you acknowledge that your personal data may be processed as described in this policy.

2. Personal data we collect

We may collect and process different categories of personal data depending on the nature of the service requested. The information we collect may include:

Identity data: name, title, and any identifying information you provide;
Contact data: address, telephone number, email address, and move location details;
Booking data: service type, date, time, inventory details, access requirements, and delivery instructions;
Payment data: payment status, billing records, and limited transaction information;
Communication data: messages, call notes, complaint details, and correspondence history;
Technical data: basic website or device information, such as IP address or browser type, where relevant;
Special category data: only where strictly necessary and provided by you, for example if access arrangements require health-related considerations.

We generally collect personal data directly from you. In some cases, we may receive data from third parties such as a landlord, letting agent, business customer, family member, or authorised representative who arranges a move on your behalf.

3. How we use personal data

We use personal data only where it is appropriate and lawful to do so. Typical uses include:

providing quotations and confirming bookings;
planning and delivering moving and transport services;
communicating about service changes, scheduling, and access arrangements;
processing payments, managing invoices, and maintaining accounting records;
handling complaints, queries, and service issues;
meeting legal, tax, insurance, and regulatory obligations;
preventing fraud, misuse, or unlawful activity;
improving our operational performance and customer service;
keeping appropriate business records.

We do not use personal data for purposes that are incompatible with the reasons it was collected, unless we have a lawful basis to do so and you would reasonably expect such use.

4. Lawful basis for processing

Under UK GDPR, we must have a lawful basis for processing personal data. Depending on the circumstances, we may rely on one or more of the following:

Contract

We process data where it is necessary to enter into or perform a contract with you. This includes managing bookings, arranging services, confirming details, and completing agreed work.

Legal obligation

We process data where required to comply with legal duties, including tax, accounting, insurance, record-keeping, and regulatory requirements.

Legitimate interests

We may process data where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. Examples include service administration, improving efficiency, managing customer enquiries, and protecting our business from fraud or misuse.

Consent

In limited situations, we may rely on your consent, particularly where we process optional information or carry out a specific activity that requires it. Where consent is used, you may withdraw it at any time, without affecting the lawfulness of processing carried out before withdrawal.

Vital interests

In rare cases, we may process information where necessary to protect someone’s vital interests, such as in an emergency.

5. Sharing and processors

We may share personal data only when necessary and on a restricted basis. We may use trusted service providers, known as processors, to assist with business operations. These processors act on our instructions and are required to protect data appropriately.

Examples of processors or service providers may include:

payment service providers;
accounting and bookkeeping systems;
cloud storage and IT support providers;
communications platforms;
administrative software or booking management tools;
professional advisers, including legal and insurance advisers, where relevant.

We may also share data with third parties where necessary to provide the service requested, comply with the law, or protect our rights and property. This may include law enforcement agencies, courts, insurers, or public authorities where disclosure is required or permitted by law.

We do not sell your personal data.

6. Data retention

We retain personal data only for as long as necessary for the purposes for which it was collected, including to meet legal, accounting, and reporting obligations. The exact retention period depends on the type of information and the purpose of processing.

Booking and service records: retained for a period necessary to manage the customer relationship and resolve disputes;
Financial records: retained in line with tax and accounting requirements;
Communication records: retained as needed for service administration, complaint handling, and legal protection;
Consent-based records: retained until consent is withdrawn or the information is no longer needed.

When data is no longer required, we will delete it securely or anonymise it so that it can no longer identify you.

7. Data security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, loss, or destruction. These measures may include access controls, secure storage, limited staff access, and careful handling of records.

While we work to safeguard your information, no system can be guaranteed to be completely secure. If a data breach occurs that is likely to result in a risk to your rights and freedoms, we will respond in accordance with applicable legal requirements.

8. Your data protection rights

Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to conditions or limitations depending on the circumstances.

Right of access: you may request a copy of the personal data we hold about you;
Right to rectification: you may ask us to correct inaccurate or incomplete data;
Right to erasure: you may request deletion of your data in certain situations;
Right to restrict processing: you may ask us to limit how we use your data in certain cases;
Right to object: you may object to processing based on legitimate interests or direct marketing;
Right to data portability: you may request transfer of certain data in a structured format where applicable;
Right to withdraw consent: where processing is based on consent, you may withdraw it at any time.

If you wish to exercise any of these rights, we will respond in accordance with legal timeframes and requirements.

9. Children’s data

Our services are intended for adults and business or household arrangements relating to moving and transport. We do not knowingly collect personal data from children unless it is incidentally provided in connection with a booking or household move and is necessary for the service.

10. International transfers

Where personal data is transferred outside the UK, we will ensure that appropriate safeguards are in place to protect that data in accordance with applicable law. Any such transfer will be handled carefully and only where necessary.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data processing practices. Any revised version will apply from the date it is made available. We encourage you to review this policy periodically.

12. Summary of our approach

Enfield Man And Van only processes personal data where it is necessary, fair, and lawful. We collect the information needed to provide services, manage bookings, meet legal duties, and protect our business. We keep data for no longer than necessary, use trusted processors under contract, and respect your rights under data protection law.

This Privacy Policy applies to all Enfield Man And Van customers in the area.