Privacy Policy

Enfield Man and Van Customer Privacy Policy

This Privacy Policy explains how Enfield Man and Van collects, uses, stores and protects personal data relating to customers and prospective customers in the Enfield area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. By using our services, you acknowledge that you have read and understood this Privacy Policy.

Who this Privacy Policy applies to

This Privacy Policy applies to all Enfield Man and Van customers, as well as prospective customers, located in the Enfield area who contact us, request a quote, make a booking, or otherwise interact with our services. It covers personal data obtained through phone calls, text messages, messaging applications, online forms, and any other communication channels we use to provide our services.

Personal data we collect

We only collect personal data that is necessary for us to provide our man and van and related services. The types of personal data we may collect include:

Identification and contact details such as your full name, address, collection and delivery addresses, and other relevant location details. Communication details and preferences such as your preferred method of contact and information contained in messages you send to us. Service information such as booking details, dates and times of moves, inventory information where provided, instructions for access, and any special requirements for the service. Payment and transaction information such as records of payments made and invoices issued. We do not store full card details when using third party payment processors. Usage and technical information such as basic information about how you interact with our website or online booking tools, where applicable, including dates and times of visits and basic device or browser information.

How we collect your personal data

We collect personal data directly from you when you contact us for a quote, make a booking, communicate with us about an existing booking, or request information about our services. We may also receive personal data from third parties where this is needed to provide our services, such as comparison or referral platforms you have used, landlords or property managers involved in the move, or other parties you authorise to share information with us on your behalf. Where we collect personal data from third parties, we only do so where it is necessary and lawful, and we treat that information in accordance with this Privacy Policy.

Lawful basis for processing your data

We process personal data only where we have a valid lawful basis under data protection laws. Depending on the circumstances, the lawful bases we rely upon include:

Contract: where processing is necessary to provide our services, respond to your enquiry, provide a quote, or fulfil a booking or other agreement we have with you. Legal obligation: where we need to retain certain information for tax, accounting, insurance, or other legal requirements. Legitimate interests: where processing is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms. This may include improving our services, managing our relationship with you, preventing or investigating fraud or misuse, and keeping appropriate business records. Consent: where you have given us clear consent to process your personal data for a specific purpose, such as certain types of marketing communication. Where we rely on consent, you can withdraw it at any time.

How we use your personal data

We use the personal data we collect for the following purposes:

To provide, manage and complete bookings for man and van services in the Enfield area, including collection and delivery to the addresses you provide. To communicate with you about quotes, bookings, rescheduling, cancellations, and any issues or updates relating to your move. To manage customer relationships, respond to your questions or complaints, and provide customer support before, during and after the service. To manage our business operations, including accounting, taxation, auditing, claims management and administrative purposes. To improve our services, including reviewing feedback and analysing how our services are used. To comply with legal and regulatory obligations and to protect our rights, property, and safety, and the rights, property and safety of our staff, customers and others.

Data sharing and processors

We do not sell your personal data. We may share personal data with trusted third parties only where necessary for the purposes described in this Privacy Policy and where appropriate safeguards are in place. These third parties may act as data processors, processing personal data on our behalf and under our instructions.

Typical categories of recipients include: service providers who assist us in delivering our services, such as subcontracted drivers or removal teams, where they need your contact and address details to carry out the move. Payment processors who handle payments and refunds on our behalf. Professional advisers such as accountants, insurers, or legal advisers where this is necessary for legitimate business and legal purposes. Technology and IT service providers who support our systems, scheduling tools, communication systems, and data storage. Public authorities, regulators or law enforcement where we are legally required to share information or where necessary to protect vital interests or pursue legal claims.

When we use data processors, we ensure that appropriate written contracts are in place requiring them to keep your data secure, to use it only in accordance with our instructions, and to comply with applicable data protection laws.

Data retention and storage

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements. In determining appropriate retention periods, we consider the nature and amount of the data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it, and applicable legal requirements.

In general, basic booking and invoice information will be retained for a minimum of several years in line with tax and accounting rules. Communications relating to your enquiries or bookings may be kept for a reasonable period to enable us to manage our relationship with you and to handle any queries or disputes. Where personal data is no longer required, we will delete it securely or anonymise it so that it can no longer be linked back to you.

International transfers

Our primary operations and service delivery are focused in the Enfield area. If we use service providers located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place for any international transfers of personal data, such as using standard contractual clauses or relying on an adequacy decision, in accordance with data protection laws.

Your data protection rights

You have a number of rights in relation to your personal data under data protection laws. These rights include:

The right to access: you can request confirmation that we process your personal data and ask for a copy of the data we hold about you. The right to rectification: you can ask us to correct or complete inaccurate or incomplete personal data. The right to erasure: in certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purpose for which it was collected, or where you withdraw consent and there is no other legal basis for processing. The right to restrict processing: you can ask us to suspend or limit the processing of your data in certain situations, such as while we verify its accuracy or consider an objection. The right to object: you can object to processing based on our legitimate interests, on grounds relating to your particular situation. We will stop processing unless we have compelling legitimate grounds or need to continue for legal reasons. The right to data portability: where processing is based on consent or contract and carried out by automated means, you may request that we provide your data in a structured, commonly used format or transfer it to another controller where technically feasible. The right to withdraw consent: where we rely on your consent, you may withdraw it at any time without affecting the lawfulness of processing before withdrawal.

Security of your personal data

We take appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction or damage. These measures include restricting access to personal data to staff and service providers who need to know it for the purposes described in this Privacy Policy, using secure systems and storage solutions where appropriate, and regularly reviewing our procedures.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. Any changes will apply from the date we post the updated policy. We encourage you to review this Policy periodically so that you remain informed about how we use and protect your personal data.