Terms and Conditions

Terms and Conditions for Enfield Man and Van Services

These Terms and Conditions set out the basis on which Enfield Man and Van provides removal, transport and related services to private and business customers. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

1.1 "Company" means Enfield Man and Van, the provider of removal, transport and related services.

1.2 "Customer" means any individual, partnership, company or organisation booking or using the services of the Company.

1.3 "Services" means any removal, relocation, man and van, delivery, collection, loading, unloading, packing, unpacking or associated services supplied by the Company.

1.4 "Goods" means any items, property or belongings that the Company agrees to transport, handle or store on behalf of the Customer.

1.5 "Service Area" means the primary areas in which the Company offers its removal and transport services, including but not limited to local, regional and national moves starting from or ending in the Company’s usual operating locations.

1.6 "Contract" means the agreement between the Customer and the Company incorporating these Terms and Conditions.

2. Scope of Services

2.1 The Company provides man and van and removal services, including domestic and commercial moves, small and large item transport, and related assistance within its Service Area and to other destinations as agreed.

2.2 The exact scope of the Services, including vehicle size, number of staff, expected duration, and any special requirements, will be agreed at the time of booking based on the information provided by the Customer.

2.3 The Company reserves the right to refuse or cancel any Service where it reasonably believes that carrying out the Service may pose a risk to safety, be unlawful, or exceed the Company’s capacity or resource limitations.

3. Booking Process

3.1 Bookings may be made by the Customer through the Company’s designated booking channels. A booking is only confirmed when the Company has accepted the request and provided confirmation of the agreed date, time, and service details.

3.2 At the time of booking, the Customer must provide accurate and complete information, including but not limited to:

a) Collection and delivery addresses, including any access restrictions.

b) A realistic description of the Goods to be moved, including quantity, size, and approximate total volume or number of rooms.

c) Details of heavy, bulky, fragile, valuable, or unusual items, such as pianos, safes, large appliances, or antiques.

d) Information about parking availability, loading areas, vehicle height restrictions, and any permit requirements.

3.3 The Company will rely on the information supplied by the Customer to allocate appropriate vehicles, staff and time. If the information provided is inaccurate or incomplete, the Company may adjust the price, alter the service time, or refuse to carry out part or all of the Service.

3.4 Quotations are based on the information provided at the time of enquiry and remain valid for a limited period as stated by the Company. Acceptance of a quotation and confirmation of a booking forms a Contract subject to these Terms and Conditions.

4. Prices and Payment Terms

4.1 Prices may be quoted as a fixed fee, hourly rate, or a combination of both, depending on the nature of the Service. The Company will explain the pricing structure at the time of booking.

4.2 Unless otherwise agreed in writing, payment is due on completion of the Service on the same day. For longer or higher value moves, the Company may require a deposit or partial payment in advance.

4.3 The Company accepts payment by methods specified at the time of booking. The Customer is responsible for ensuring that cleared funds are available when payment becomes due.

4.4 If payment is not received when due, the Company reserves the right to:

a) Withhold delivery of Goods until full payment is made.

b) Apply reasonable late payment charges and interest in accordance with applicable law.

c) Recover all reasonable costs and expenses incurred in pursuing overdue amounts.

4.5 All prices are quoted exclusive of any applicable taxes, levies or charges unless expressly stated otherwise. If such amounts apply, they will be added to the final invoice where required.

5. Cancellations and Amendments

5.1 The Customer may cancel or amend a booking by giving notice to the Company through its usual communication channels.

5.2 If the Customer cancels a booking, the following charges may apply, unless otherwise agreed:

a) Cancellation more than 72 hours before the scheduled start time: no cancellation fee.

b) Cancellation between 24 and 72 hours before the scheduled start time: the Company may charge up to 50 percent of the agreed price to cover allocation of resources and lost opportunity.

c) Cancellation less than 24 hours before the scheduled start time or failure to be present at the agreed time and location: the Company may charge up to 100 percent of the agreed price.

5.3 If the Customer wishes to amend the date, time or scale of the Service, the Company will make reasonable efforts to accommodate the request, subject to availability. Amendments may result in a change of price.

5.4 The Company reserves the right to cancel or reschedule a booking where circumstances beyond its reasonable control make it impossible or unsafe to perform the Service. In such cases, the Company will offer an alternative date or a refund of any deposit paid, but will not be liable for any indirect or consequential losses.

6. Customer Responsibilities

6.1 The Customer is responsible for:

a) Ensuring that the Goods are properly packed and ready for loading, unless the Company has agreed to provide packing services.

b) Removing and safely disconnecting any fixtures, fittings, or appliances prior to the move, unless otherwise agreed.

c) Ensuring that all required keys, codes or access arrangements are available at both collection and delivery addresses.

d) Arranging suitable parking and, where necessary, obtaining any permits or permissions required for the Company’s vehicle to park and load or unload legally and safely.

e) Supervising the move or appointing a responsible representative to be present during loading and unloading to provide instructions and check items.

6.2 The Customer must not request the Company or its staff to undertake any illegal activities, unsafe practices, or work which falls outside the agreed scope of the Service.

6.3 The Customer must ensure that all Goods to be moved belong to the Customer or that the Customer has full authority to move them. The Customer will indemnify the Company against any claims by third parties alleging ownership or rights to the Goods.

7. Restrictions and Excluded Items

7.1 The Company will not transport any items that are illegal, hazardous, explosive, corrosive, flammable, or otherwise unsafe, including but not limited to:

a) Firearms, ammunition, fireworks, or weapons.

b) Gas cylinders, fuel, chemicals, paints, solvents, or similar substances.

c) Perishable food, live animals, or plants, unless explicitly agreed in advance.

7.2 The Company must be notified in advance of any single item exceeding the standard weight that two people can safely handle, or any unusually bulky or delicate items. Additional charges, equipment or staff may be required.

7.3 The Company does not accept liability for the transport of cash, jewellery, important documents, data storage devices, or other high-value items unless agreed in writing prior to the move and appropriately insured.

8. Liability and Limitations

8.1 The Company will take reasonable care in handling, loading, transporting and unloading the Goods. However, the Company’s liability is subject to the limitations set out in this clause.

8.2 The Company will not be liable for loss or damage arising from:

a) Faulty or inadequate packing by the Customer.

b) Normal wear and tear, or minor scratches and scuffs that may occur during handling and transport.

c) Pre-existing defects, damage or weakness in the Goods.

d) Inaccurate information provided by the Customer regarding the nature or quantity of Goods.

e) Acts or omissions of the Customer or any third party.

8.3 The Customer must inspect the Goods at the time of delivery. Any visible loss or damage should be reported to the Company’s staff before they leave the delivery address, and confirmed to the Company as soon as reasonably practicable.

8.4 For any claim of loss or damage, the Customer must provide reasonable evidence, including photographs and descriptions of the affected items. The Company may, at its discretion, repair the item, replace it with a similar item, or compensate the Customer up to the value of the item subject to any agreed liability limits.

8.5 The Company’s total liability for any claim or series of connected claims, whether for loss, damage or otherwise, shall not exceed the value of the affected Goods or a reasonable market valuation, whichever is lower, and in any event shall be limited to a reasonable maximum amount as determined by the Company’s standard cover.

8.6 The Company will not be liable for any indirect, special or consequential losses, including loss of profit, loss of opportunity, or loss arising from delay, missed appointments, or business disruption.

8.7 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot lawfully be excluded.

9. Delays and Access Issues

9.1 The Company will make reasonable efforts to arrive at the agreed time, but timing is not guaranteed. Traffic, weather, road closures, access problems and other factors beyond the Company’s control may cause delays.

9.2 The Customer is responsible for ensuring that the Company has suitable and safe access to the collection and delivery addresses. If access is restricted, unsafe, or significantly different from that described at the time of booking, the Company may:

a) Adjust the price to reflect additional time or alternative arrangements.

b) Refuse to move certain items where it would be unsafe to do so.

9.3 The Company will not be liable for losses arising from delays or inability to complete the Service due to reasons outside its reasonable control, including issues with property access or third party actions.

10. Waste and Environmental Regulations

10.1 The Company operates in accordance with relevant waste management and environmental regulations. It is not a licensed waste carrier unless explicitly stated, and cannot accept general waste, construction debris, or hazardous materials as part of a standard removal service.

10.2 The Customer must not present waste or prohibited materials as part of the Goods. If such items are discovered, the Company may refuse to carry them and may charge for any additional time or disposal costs incurred.

10.3 Where the Company agrees to remove unwanted items for disposal or recycling, this will be treated as a separate service. Any applicable disposal fees, recycling charges or regulatory requirements will be explained to the Customer in advance where reasonably possible.

10.4 The Customer is responsible for complying with local regulations on waste, recycling and disposal at both the collection and delivery addresses. The Company will not be liable for any fines or penalties arising from the Customer’s failure to comply with such regulations.

11. Insurance

11.1 The Company maintains appropriate insurance cover for its vehicles and public liability. Details of the Company’s standard cover are available on request.

11.2 The Customer is advised to arrange additional insurance for high value items or where the total value of Goods exceeds the Company’s standard liability limits.

12. Complaints

12.1 If the Customer is dissatisfied with any aspect of the Service, they should raise the issue with the Company as soon as possible so that it can be investigated and, where appropriate, resolved.

12.2 The Company will make reasonable efforts to respond to complaints promptly and to reach a fair outcome based on the circumstances and these Terms and Conditions.

13. Privacy and Data Protection

13.1 The Company will collect and process personal data from the Customer for the purpose of managing bookings, delivering Services, handling payments, and meeting legal obligations.

13.2 The Company will take reasonable steps to protect personal data and will not share it with third parties except where necessary to perform the Contract, comply with legal obligations, or with the Customer’s consent.

14. Variation of Terms

14.1 The Company may update or amend these Terms and Conditions from time to time. The applicable version is the one in force at the time of the Customer’s booking.

14.2 Any variation to these Terms and Conditions requested by the Customer will only be valid if agreed in writing by the Company.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any Contract between the Customer and the Company, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any disputes arising out of or in connection with these Terms and Conditions or any Contract for Services.

16. Severability

16.1 If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable by a court or competent authority, that provision shall be limited or removed to the minimum extent necessary and the remaining provisions shall continue in full force and effect.

17. Entire Agreement

17.1 These Terms and Conditions, together with any written quotation or confirmation issued by the Company, constitute the entire agreement between the Customer and the Company in relation to the Services.

17.2 The Customer acknowledges that they have not relied on any statement, promise or representation that is not expressly set out in these Terms and Conditions or the written confirmation of booking.